FAQ & Shipping.
Last updated: January 20, 2026
Frequently Asked Questions
What if I’m dissatisfied with the item’s condition?
If you receive an item that differs materially from its product description, please email us within 15 days of delivery with the subject line: “Return Inquiry (Order Number)”.
In your email, please include a brief description of the issue and clear photographs of the item to support your request.
Items must be unused, unworn, and in original condition to be eligible for a refund. Products showing signs of use, alteration, or damage are not eligible.
All returns are reviewed to confirm eligibility in accordance with the above criteria. Approved refunds will be issued to the original payment method once the item is received and inspected.
I'd like to modify an order I placed
Due to our current capacity, orders cannot be cancelled or modified once submitted. If you require a refund or exchange after your order has shipped, please refer to our return process above.
Delivery Timeline
Orders are typically processed and shipped within 3 business days. Once shipped, a tracking number will be provided.
Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, customs processing, or statutory holidays. We cannot guarantee delivery dates once an order has been shipped.
Risk of loss transfers to the customer upon delivery to the carrier or delivery to address (for local delivery).
Estimated delivery timelines:
Canada
• Local Delivery Toronto & GTA: 1–5 business days
• Ontario: 4–7 business days
• Outside Ontario: up to 15 business days
United States
• 5–15 business days
**Please note that Canadian statutory holidays may impact order fulfillment and shipping times.
Lost or Damaged Products
If your order arrives damaged or is lost in transit, please contact us within 5 days of the expected delivery date with your order number and supporting documentation.
While we are not responsible for carrier delays or errors, we will work with the shipping provider to assist with claims where applicable.
Payment Rejection
We utilize Shopify's e-commerce platform to verify and fulfill all orders. Your payment may have been refused due to a variety of reasons issued by the platform, from advanced fraud detection algorithms to payment method insufficiencies. Please connect with Shopify support should you encounter this issue via the customer support channel.
How can I be sure an item will fit/act as described
We encourage customers to carefully review each product’s description, specifications, and usage requirements before placing an order.
We make reasonable efforts to ensure that our product descriptions and advertising accurately represent the items sold. If you believe a product materially differs from its description, please contact us using the return process outlined above.
I'm outside of Canada - how do duties and taxes work?
Currently, we cannot predict the duties or taxes you may incur when placing an international order outside of Canada. We do not include potential shipment fees in your checkout price.
Your order may be subject to duties, fees, and import taxes upon delivery. Your local customs authority determines these fees, and payment of these fees is the duty of the consumer. L-amental Wellness is not responsible for any additional taxes or duties incurred post-order fulfillment.
In the event a recipient refuses an order, the recipient still remains responsible for any additionally billed shipping, customs, duties, and taxes. For more information, please contact your local customs office. Shipping fees are non-refundable in cases of refused or unclaimed deliveries.
Do you offer payment plans?
Our apologies, at present, we do not offer payment plans or layaway payments. Should this change, we will do our best to notify our customerbase.
Privacy Policy
Please refer to our privacy policy here.
